8. CONSUMER RIGHTS AND RIGHT OF WITHDRAWAL

8.1 If You are a Consumer, You may cancel Your contract with the Vendor in relation to products purchased from fridulin.lv without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after You received the products. In this case You will receive a full refund of the price of the products in accordance with the Clause 8 below.

8.2 You should return the products to the Vendor within fourteen (14) working days from the date You notify the Vendor of the cancellation, in the same condition in which You received them and at Your own expense. You have a legal obligation to take reasonable care of the products whilst they are in Your possession. If You fail to comply with this obligation, we may have a right of action against You for compensation.

8.3 To return the products You should notify us in writing within fourteen (14) working days, (beginning with the day after You received the products) on e-mail sveiki@fridulin.lv. You should keep a record of Your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal; the products should be returned in their original packaging; the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.

8.4 The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g.., a wrong or defective product).

8.5 If You cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 7, we will process the refund due to You as soon as possible and, in any event within fourteen (14) days of the day on which You gave notice of Your cancellation. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.

8.6 You can return the products to the Vendor either by:

the approved courier via the pre-paid, personalized return label enclosed in Your original order, and the Vendor shall deduct from Your refund the cost of return postage;

or

by packaging the relevant products securely and sending them to the Vendor. For Your protection, we recommend that You use a courier service if You choose to return the goods other than via the pre-paid mechanism and approved courier

9. ITEMS RETURNED BECAUSE THEY ARE DAMAGED, DEFECTIVE OR INCORRECT

9.1 If You are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to You and pay Your costs of returning it to us (either via a pre-paid return label using the Vendor’s approved courier, or by refunding Your return postage costs).

9.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which You received them. You have a legal obligation to take reasonable care of the products whilst they are in Your possession. If You fail to comply with this obligation, we may have a right of action against You for compensation.

9.3 To return the products You should notify us in writing as soon as practicable and in any event within thirty (30) working days on e-mail sveiki@fridulin.lv. You should keep a record of Your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products; the products should be returned complete and unused, with their original packaging; the products should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged or defective product or of the Vendor’s error.

9.4 The Vendor will examine all products returned as damaged or defective and will notify You of Your refund via e-mail within a reasonable period of time. We will usually process any refund due to You as soon as possible and, in any event, within thirty (30) days of the day we confirm to You via e-mail that You are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by You because they are damaged or defective will be refunded in full, including the cost of delivery to the Vendor. In the event that the Vendor finds no fault with the returned products, You will be notified that the returned products cannot be accepted and You may elect to have the products re-delivered to You. If You do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor’s fees and expenses from You.

9.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

9.6 The value date for the credit shall be the same as the value date of the original debit and consequently You shall not suffer interest losses.

9.7 We will usually refund any money received from You using the same method originally used by You to pay for the purchase.

9.8 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in Clause 7 or 8 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.