TERMS AND CONDITIONS
SIA Fridulin , with registration No. 40203245702, address Liepajas iela 2-7, Riga, LV-1002, is the manager of the online store www.fridulin.lv
1. THE NATURE OF THE ONLINE STORE
1.1 An e-shop is an online store established and managed by SIA Fridulin, where SIA Fridulin sells baby products to the user of the online store.
1.2. E-shop customer service and support: E-shop customer support phone no. +37127897820 (weekdays from 9.00 to 19.00) and e-mail address [email protected]
2. GENERAL PROVISIONS
3. PRODUCT AND PRICE
3.1. The images are for information only. The Products shown in the pictures in the online store may differ from the products shown in the pictures in terms of their color, size, shape or other parameters in nature.
3.2. All prices of the Goods are indicated in euros, including Value Added Tax 21%.
3.3. Delivery fee (if any) is indicated separately before payment of the order.
3.4. SIA Fridulin reserves the right to unilaterally change the offer of goods, prices, as well as to apply discounts to the goods without prior notice. The Goods are sold at the prices valid at the time of ordering, except in cases when the Product has an incorrect price due to a technical error or system damage.
3.6. Product prices and discounts may differ from the range of retail products, prices and discounts.
3.7. SIA Fridulin has the right to refuse to sell the Goods ordered in the online store by informing the Customer if the Product is no longer available, as well as in cases where the Agreement is concluded by a person who does not have such rights under this Regulation.
4. PLACING AN ORDER
4.1. In order to make a purchase in the Online Store, the customer must place an Order for Goods.
4.2. To place an order, you must add the corresponding Items to the cart and click the “Place the order” button after having agreed with the terms and conditions by ticking the box next to the order button.
4.3. In addition, the Customer must choose the method of delivery and, if necessary, enter the delivery address, as well as indicate the name, e-mail and telephone number. The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
4.4. SIA Fridulin is not responsible for any losses or other consequences arising from incorrect data provided by the Customer in the order.
4.5. Payment for the purchase is possible in the payment methods specified in the Online Store. Before making a payment, the Customer checks whether the Products shown in the order, their quantity and prices correspond to his wishes.
4.7. SIA Fridulin sends the Customer an automatic e-mail with the Order confirmation. If the Customer notices any errors in the order confirmation message (unwanted goods, quantities, etc.), the Customer must immediately contact the SIA Fridulin customer support by phone +37127897820 or by e-mail: [email protected]
4.8. After payment, the order is considered submitted and the Goods are assembled.
4.9. In the event that after placing an order, SIA Fridulin is unable to deliver the ordered product or the desired quantity, SIA Fridulin is entitled, at its own discretion or in consultation with the Customer, to exchange the product for an equivalent one.
4.10. If the Product cannot be replaced, or if the Customer is not satisfied with such exchange upon receipt of the Product, the Customer is entitled to cancel the order and the money will be returned to the Customer’s bank account within 14 working days.
4.11. SIA Fridulin is entitled to refuse to fulfill the order by notifying the Customer and indicating the reason for cancellation. In case SIA Fridulin does not fulfill the order, the money is returned to the Customer within 14 working days.
5.1. Amounts reimbursed on the basis of Clause 3.5. and 4.10., are credited to the bank account specified by the Customer (except for bonus points). All amounts returned by SIA Fridulin to the Client are credited to the Client’s bank account.
5.2. Transport costs are non-refundable.
6. PAYMENT OPTIONS
6.1. You can pay for the order in the Online Store in the ways indicated in the E-environment. The cost of the order may be added to the cost of the service in accordance with the agreement concluded between the Customer and the bank or credit card issuer.
6.1.1. In Latvia: Swedbank, Luminor, SEB – the customer can pay using the bank link. To confirm the order, the customer is directed to the Swedbank page. After payment, the customer must press the “Back to Merchant” button.
6.1.2 In Lithuania: SEB – the customer can pay using the bank link. To confirm the order, the customer is directed to the Swedbank page. After payment, the customer must press the “Back to Merchant” button.
6.1.3 In Estonia: SEB, LHV – the customer can pay using the bank link. To confirm the order, the customer is directed to the Swedbank page. After payment, the customer must press the “Back to Merchant” button.
6.1.4. Credit card – the customer can pay using a Mastercard or Visa credit card. To confirm the order, the customer must enter credit card information.
6.3. All refunds made by SIA Fridulin are transferred via a bank account.
7. DELIVERY AND DELIVERY OF THE ORDER
7.1. Delivery of the order is made only in the ways (shipping methods) specified in the Online Store.
7.2. The customer is obliged to check the correctness of the contact information before placing the order in order to avoid delays and misunderstandings when delivering the goods. The Seller is not responsible for any delays or misunderstandings in the delivery of the goods, if the delay or misunderstanding is related to inaccurate or incorrect information provided by the Customer in the order form.
7.3. Before delivery of the Goods, the courier will contact the Customer using the telephone number provided by the Customer to SIA Fridulin.
7.4. The risk of damage or loss of the product is transferred to the Customer upon receipt of the order.
7.6. The delivery time of the order depends on the location and availability of the products. The maximum delivery time for products in stock is 1-14 days.
The Seller will deliver the Goods to the customer within the time specified in the product information. These terms do not apply if the Product is not available and the Customer is informed about the absence of the ordered goods.
The customer is also aware that in exceptional cases (Force majeure) the delivery of goods may be delayed.
7.7. From the moment the order is handed over to the Courier, the courier company is responsible for the delivery of the shipment. At the time of delivery, the Customer is obliged to review the condition of the shipment with the Seller or his authorized representative. If the Customer signs the receipt documents (delivery notes), it is considered that the package is in appropriate condition.
7.8. The Customer can choose between different types of delivery of the Goods. Delivery of the product depends on the delivery method chosen by the Customer.
NB! Please note that the delivery time at the time of sale may be longer than usual!
8. CONSUMER RIGHTS AND RIGHT OF WITHDRAWAL
8.1 If You are a Consumer, You may cancel Your contract with the Vendor in relation to products purchased from fridulin.lv without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after You received the products. In this case You will receive a full refund of the price of the products in accordance with the Clause 8 below.
8.2 You should return the products to the Vendor within fourteen (14) working days from the date You notify the Vendor of the cancellation, in the same condition in which You received them and at Your own expense. You have a legal obligation to take reasonable care of the products whilst they are in Your possession. If You fail to comply with this obligation, we may have a right of action against You for compensation.
8.3 To return the products You should notify us in writing within fourteen (14) working days, (beginning with the day after You received the products) on e-mail [email protected] You should keep a record of Your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal; the products should be returned in their original packaging; the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.
8.4 The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g.., a wrong or defective product).
8.5 If You cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 7, we will process the refund due to You as soon as possible and, in any event within fourteen (14) days of the day on which You gave notice of Your cancellation. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.
8.6 You can return the products to the Vendor either by:
the approved courier via the pre-paid, personalized return label enclosed in Your original order, and the Vendor shall deduct from Your refund the cost of return postage;
by packaging the relevant products securely and sending them to the Vendor. For Your protection, we recommend that You use a courier service if You choose to return the goods other than via the pre-paid mechanism and approved courier
9. ITEMS RETURNED BECAUSE THEY ARE DAMAGED, DEFECTIVE OR INCORRECT
9.1 If You are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to You and pay Your costs of returning it to us (either via a pre-paid return label using the Vendor’s approved courier, or by refunding Your return postage costs).
9.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which You received them. You have a legal obligation to take reasonable care of the products whilst they are in Your possession. If You fail to comply with this obligation, we may have a right of action against You for compensation.
9.3 To return the products You should notify us in writing as soon as practicable and in any event within thirty (30) working days on e-mail [email protected] You should keep a record of Your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products; the products should be returned complete and unused, with their original packaging; the products should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged or defective product or of the Vendor’s error.
9.4 The Vendor will examine all products returned as damaged or defective and will notify You of Your refund via e-mail within a reasonable period of time. We will usually process any refund due to You as soon as possible and, in any event, within thirty (30) days of the day we confirm to You via e-mail that You are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by You because they are damaged or defective will be refunded in full, including the cost of delivery to the Vendor. In the event that the Vendor finds no fault with the returned products, You will be notified that the returned products cannot be accepted and You may elect to have the products re-delivered to You. If You do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor’s fees and expenses from You.
9.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
9.6 The value date for the credit shall be the same as the value date of the original debit and consequently You shall not suffer interest losses.
9.7 We will usually refund any money received from You using the same method originally used by You to pay for the purchase.
9.8 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in Clause 7 or 8 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.
10.2. The customer is fully responsible for the accuracy of the data provided in the registration form. If the Customer has provided inaccurate or incorrect data in the registration form, SIA Fridulin is not responsible for the incorrectness of the data and the consequences thereof and is entitled to claim compensation for direct losses from the Customer.
10.4. If the Customer suspects that his registration data may have been obtained by a third party, the Customer must immediately inform Fliis Trade and change the password.
11.1 The Customer shall grant SIA Fridulin explicit and informed consent for processing the Customer’s personal data.
11.2 Any personal data disclosed to SIA Fridulin shall be entered into the customer register and used for providing the sales service and for offering goods to the Customer.
- SIA Fridulin shall store the Customer’s contact details entered by the Customer in the course of making purchases and information about the purchases made. This information shall be treated as confidential and processed in conformity with the Personal Data Protection Act. The personal data which are required for delivery of the Products to the Customer shall be disclosed to the company providing the courier service.
- Payments are made outside of the environment of the E-Shop, in the secure payment environment of the selected bank or service provider. The E-Shop shall not have access to the Customer’s bank details or credit card details.
- The data communication between the Customer and banks and the Card Centre of Banks is encrypted, which ensures the security of the Customer’s personal data and bank details.
- SIA Fridulin will use Customer personal data (name, telephone number, address, email) only to process the order and to send goods to the Customer.
- We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.